ITES Services

ITES Services By Cyberbells

DME & HME Billing

Cyberbells is the nation’s leading HME billing and process outsourcing company. We manage the revenue cycle for top medical equipment providers and health systems. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success.

Full-Service Billing

Outsource your entire back-office with our Full-Service Billing (FSB) solution. We take over all of your insurance billing, collections, and cash posting. You get a dedicated, U.S.-based account manager who serves as the single point of contact. There is a daily billing review prior to submission and claim rejections are also worked on a daily basis. Daily, weekly and monthly KPI reports are provided for your review. And best of all, we get paid when you get paid.

Staff Augmentation

Running a large team of in-house billing professionals is not easy for HME providers. At best, it is a distraction from your passion for helping people. At worst, it can be a nightmare with escalating costs and high employee turnover. You have probably considered the idea of outsourcing some of your back-office processes. With our Staff Augmentation solution, you can do it on your own terms. Our team becomes a seamless extension of your team.

Logistics

  • We carefully analyze the client’s goals and provide the best available logistics solutions.
  • We consider all aspects to provide multiple options for the client’s financial, legal, and logistic interests.
  • We manage communication and technical issues efficiently and always reply promptly to status inquiries. Multi modal logistics engineering solutions is our operational advantage.
  • We have for many years successfully contributed our logistics expertise to the following industries:
    • Automotive
    • Oil & Gas
    • Retail
    • IT
    • Agriculture
    • Sustainable Energy
    • Pharmaceuticals
    • Industry

Staffing

Cyberbells understands how crucial it is to find the right employee with the right skill sets who can contribute to the success of your business. Whether you are a small business or a large corporate with your own HR department, finding the right people is never easy. This is where we can help.

We have a workforce that is spread all over India with just one mission to fulfill – finding the right people to meet your specific needs. You may need people with a certain level of experience in a particular domain, or in a specific location. No matter what you require, our competent staffing services division will find people who will meet the unique needs of your company.

Our staffing solutions include:

  • IT staffing
  • Accounting, financial, and managerial staffing
  • Recruitment process outsourcing
  • Technical and industrial staffing
  • Offshore requirements

As a staffing agency with almost 16 years of experience, we understand that every company has its own culture, values, and expectations from its employees. The better we can understand your unique way of functioning, the easier it will be for us to tailor our search and narrow down the field of potential candidates for employment at your organization.

Our process for finding you the most qualified candidates

We have a proven staffing and hiring process which ensures that we get the best picks.

Identifying candidates

Our first step is identifying qualified professionals from several sources. The breadth and depth of our networks make our job-candidate matching process robust and dependable. We recruit employees from a wide variety of sources including job boards and other online networks, personal referrals, and professional networking.

Shortlisting and screening

After we identify a suitable number of candidates, we then shortlist them on the basis of experience, skills, and the fit of each of our potential candidates. The screening process could involve a face-to-face meeting and background check.

Placement and follow-up

We are a staffing company which is different from others. Our process does not stop just because a candidate has been placed. We will continually monitor the performance of the employee to ensure that we are giving you the best quality service in the industry.

We are one of the most reputed and technologically advanced staffing companies in the country. We understand that human resource challenges and requirements keep changing as marketplaces become increasingly global. It has always been our endeavor to keep pace with the latest developments in the human resources arena and provide the most suitable solutions.

 

Meet all your business objectives

We understand, define, and solve specific staffing needs, thus allowing small and large organizations the time and freedom to focus on their core business. With Cyberbells as your consulting partner, you can easily meet your short-term and long-term business objectives. Once we thoroughly understand your staffing requirements, we will be able to provide you the right people with the right skill set, attitude, and commitment that will help propel your organization toward success.

We’re also especially proficient in quickly meeting the offshore requirements of clients who need highly skilled professionals to be deployed in different locations across the world in order to execute projects with tight deadlines.

Take any successful business and you will find that it is powered by a strong workforce of committed and dedicated employees. Let us help you procure a winning team that will improve productivity, and increase revenues. Our strong presence, nationally and internationally, helps ensure that we can find the perfect resources you need in any market where you do business. Let us be your partner in success.

Corporate Travel Management

A travel management company (TMC) is a service provider that books and manages travel for a business. Typically a business will get one or a few main contacts at the agency to help them keep all trips within company policy and to offer the travelers on-the-go support.

There are so many different types of corporate travel agencies that it’s a struggle to summarize their service offerings. Large companies might offer support in dozens of languages but charge for every call. Smaller companies might be hard to reach during off-hours and not cover as many languages, but might charge a premium monthly fee that covers all needs.

Here are the factors that corporate travel agencies have in common:

  • Book trips for employees
  • Provide support for cancellations, rescheduling, etc.
  • Negotiate group rates and corporate rates

Corporate Travel

A successful business depends on a number of significant factors. The most important one is cutting down on costs and saving wherever you can. That’s where we come to play, through our Corporate Travel Services. With over 200 corporate and SMEs as our clients, we’ve been providing the smartest travel plans and deals for decades now; and we’ll continue to do so for you and your company as well. Created around your business trips and tours, our service is not just 24×7, but it also includes an agent who’ll be at your back and call, assisting you with your travel. From personalized services like Web Check-Ins and MIS reports to cost-effective offers and economical fares, we’ll take care of all your Corporate Travel needs so that you can focus and take care of your business.

Meetings, Incentive, Conference, Events

With the expertise to handle, from small to medium to large groups – Conferences, Events, Dealers and distributors Incentive programs, Corporate training and team-building exercises, as well as leisure rewarding programs. Right from the planning stage for corporates, focusing on their individualistic needs, understanding and analyzing the purpose of their tour, and then work out every intricate detail from the pre-departure meets, to complete tour arrangements. Our MICE Team proposes innovative ideas to help conduct these tours more cost-effectively and efficiently from choosing quality hotels to suit every need, meeting venues, competitive airfares, and cuisine best suited to the Indian palate and the best sightseeing programs. Our primary focus is to give the travelers their money’s worth so they remain our trusted clients.

Crisis Management

At Cyberbells, our goal is to quickly identify the problem, evaluate and find the optimal solution to get your business back on track. In times of crisis, you can count on us to provide the support needed to stabilize your business and make the right decisions. We have a proven track record of helping companies navigate and overcome significantly troubled financial situations.

 

In a continuous state of readiness​

In a real crisis situation, it is imperative that there are no uncertainties or practical problems in relation to the actual crisis response. To help make sure of this, our crisis management specialists can help your company test your crisis management setup and procedures to reveal gaps in procedures and avoid misunderstandings or practical difficulties. We offer a range of courses and training sessions in order to test the efficiency of the company’s crisis management plan as well as the specific crisis response measures.

The usual business procedures of your company are often interrupted during a crisis situation, and many resources are relocated to handle the increased volume of incoming calls and inquiries from overseas employees, the media, and relatives. Cyberbells can train your employees in handling the incoming calls in relation to the crisis, or you can let the experienced experts at our emergency response centers answer or route the calls for you with dedicated phone lines to a committed crisis response team.

 

Our 24/7 emergency response centers around the world work seamlessly together to avoid any call overload or unanswered crisis-related inquiries. The emergency response centers are staffed with highly specialized employees, such as multilingual emergency coordinators, crisis management experts, security experts, doctors, psychologists, paramedics, and nurses. They are trained and certified to handle and solve major and minor crises as well as people in distress.

Evaluation and assessment of the crisis response following the incident is essential in order to mitigate future crises. Here, it is important to evaluate the overall risk management plan as well as the actions and responsibilities of the employees involved. Cyberbells’s team of experts can help your company retrieve control of the business, recover from the crisis and move forward.

 

  1. Corporate Planning & Management

 

Develop a Clear Strategy for Your Technology Service and Support Operation

We help industry-leading service and support operations set their strategic goals, improve operational efficiency and drive world-class levels of performance while improving customer satisfaction and loyalty.

Our proven strategic planning methods leverage input from key decision-makers within the organization, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results. In addition, we will align the strategy with customer service industry standards and best practices to ensure your success.

Our team of executive-level service professionals, each has over sixteen years of industry experience covering Support, eService, Field Service and Professional Service operations. Our consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service operations. They have spent their careers running service and support operations and solving the complex problems that challenge the industry.

 

Support Strategy Development

Cyberbells can help you create a comprehensive strategic plan, KPIs and goals to lead your organization to the next level of performance. The plan will provide a three to five-year roadmap to guide your organizational development and help eliminate the chaos that can result from poor planning.

The customer service strategic plan will allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives.

Our strategic planning process will take into consideration a number of critical factors associated with the service business including:

  • Market conditions that impact growth and service demand
  • The  state of the organization, performance gaps and areas for improvement
  • Service level targets necessary to meet customer satisfaction goals
  • Resource requirements to meet projected service demand
  • Staff training and development initiatives
  • A review of the Service offering portfolio
  • Service tools and systems to enhance efficiency and productivity
  • The financial plan for the organization

Our Approach
Cyberbells consultants will facilitate meetings, conduct research, identify requirements and gather the necessary data to develop the strategic plan for the service operation. We also create the planning documents and provide an executive presentation to communicate the strategy to senior management and the staff.

 

Interested In Getting Any Of These Services? Reach Us Here